Turnaround is a number. Most shops have never seen theirs.

The four axes

• Response speed (35% — the heaviest weight on this door). From request to acknowledgment, and from request to a number in the customer's hands. In bid-for-the-job work, turnaround is the mechanism that wins or loses, so it carries the most score.
• Hours coverage (25%). Whether an estimate request landing Tuesday 7pm gets anything at all before you open — acknowledged requests wait politely; ignored ones shop around.
• Follow-up persistence (25%). How many times a quoted-but-quiet customer hears from you. The quote is the beginning of the sale, not the end of it.
• Channel coverage (15%). Whether every way a customer might ask for a price — phone, form, text, DM — is watched and answered.

Self-reported first, measured second

The free score is built from what you tell us, labeled as exactly that. The $500 discovery measures what actually happens: over five business days we place timed estimate requests against your real intake — evenings and the weekend included, with your written permission — and every event is timestamped at the source when it happens. You get the measured report beside the self-reported one; the gap between them is usually the most useful page.

What we don't do

• No probes on channels or hours you exclude — permission is written and explicit.
• No wasted site visits: test requests never book real walkthroughs, and every probe is identified to you after the window closes.
• No padded findings. "Your turnaround is fast" is a deliverable we're happy to hand you, in writing.

Prices on the page, where they belong

Discovery is prepaid and scheduled online in one step. If it shows your turnaround is already fast, that finding is what you bought.